SONEE SPORTS MOBILE APP

TERMS OF SERVICE

Effective Date: 5 November 2026
Operated by: Sonee Sports Pvt. Ltd.
Country: Republic of Maldives

1. Introduction

Welcome to the Sonee Sports mobile application ("App"), operated by Sonee Sports Pvt. Ltd. ("Sonee Sports", "we", "us" or "our").

These Terms of Service ("Terms") govern access to and use of the Sonee Sports mobile application and its related services, including online shopping, customer accounts, loyalty rewards, fitness activities, Run Club, promotions, competitions and other available features.

By creating an account, accessing or using the App, you agree to these Terms and the applicable policies referenced within them.

If you do not agree, please discontinue use of the App.

2. Eligibility and Account Registration

Users must provide accurate and up-to-date information when registering or using the App.

You agree to:

  • Provide accurate personal and contact information.

  • Maintain the confidentiality of your account credentials.

  • Use your account only for lawful and authorized activities.

  • Notify Sonee Sports of suspected unauthorized account access.

  • Avoid creating duplicate or fraudulent accounts to gain additional benefits.

Customers under 16 years of age are not eligible to participate in the Sonee Sports Loyalty Program. Other age restrictions may apply to specific features, promotions and competitions.

Sonee Sports may restrict or suspend accounts involved in suspected fraud, misuse or violations of these Terms, subject to applicable law.

3. Shopping and Product Purchases

The App may allow users to browse products, check availability, place orders and access Sonee Sports shopping services.

All purchases are subject to the following conditions:

  • Product prices are displayed in Maldivian Rufiyaa (MVR), unless otherwise specified.

  • Product availability, prices, offers and descriptions may change.

  • Product images are provided for illustration, and actual appearance may vary.

  • Adding a product to the shopping cart does not guarantee availability.

  • An order is subject to confirmation and successful payment where applicable.

  • Sonee Sports may contact customers regarding unavailable products, payment issues or order discrepancies.

Any order cancellation, adjustment or refund will be handled in accordance with applicable law and our published policies.

4. Payments

Payments made through the App may be processed using authorized payment service providers, including Bank of Maldives, depending on the payment methods available at checkout.

By making a purchase, you agree to:

  • Provide accurate billing and payment information.

  • Use only payment methods you are authorized to use.

  • Pay the total amount confirmed at checkout, including applicable delivery fees and taxes.

Payment transactions may be subject to the security requirements and terms of the relevant payment provider.

Sonee Sports does not guarantee the uninterrupted availability of third-party payment systems.

5. Delivery and Order Fulfilment

Sonee Sports operates its retail and fulfilment services within the Republic of Maldives.

Available fulfilment methods may include:

  • Delivery within Malé and Hulhumalé.

  • Delivery to supported locations across the Maldives.

  • In-store pickup.

  • Other available domestic delivery methods.

Delivery charges, estimated delivery times and eligible destinations depend on the selected fulfilment method and will be communicated during checkout or through applicable delivery policies.

Delivery times may be affected by weather, transport arrangements, public holidays, operational restrictions and circumstances outside our reasonable control.

The App may be accessible internationally; however, this does not mean that Sonee Sports provides international product delivery.

For further information, please refer to our Shipping Policy:

https://soneesports.com/policies/shipping-policy

6. Returns, Exchanges and Refunds

Purchases made through the App are subject to the applicable Sonee Sports Returns, Exchanges and Refunds Policy and mandatory consumer rights.

Eligibility depends on the product condition, purchase type, applicable exclusions and supporting proof of purchase.

Customers requesting an exchange or return may be required to provide the original receipt or order confirmation and return the product with its original tags and packaging.

Discounted, promotional and other designated items may be subject to specific restrictions, as permitted by applicable law.

Refunds, where applicable, will be processed according to the relevant payment method and published policy.

7. Sonee Sports Loyalty Program

The Sonee Sports Loyalty Program allows eligible customers to earn and redeem loyalty points on qualifying purchases.

7.1 Membership Tiers

The program offers three membership tiers:

  • Green: Entry-level membership.

  • Yellow: Available upon meeting the qualifying threshold of 200 annual tier points.

  • Red: Available upon meeting the qualifying threshold of 500 annual tier points.

Eligible customers are upgraded automatically when they meet the applicable threshold.

Tier qualification and maintenance are calculated using the applicable 365-day membership period.

7.2 Earning Loyalty Points

The standard earning rates are:

  • Green: Approximately 3.3% of eligible purchase value.

  • Yellow: Approximately 6.6% of eligible purchase value.

  • Red: Approximately 13.3% of eligible purchase value.

The actual points credited are determined by the applicable tier rules and transaction calculations.

Discounted products, ineligible items and other excluded transactions do not earn loyalty points.

Additional restrictions may apply to purchases made using redeemed points or special offers.

7.3 Redeeming Loyalty Points

One loyalty point has a redemption value of MVR 1 when used for an eligible purchase.

Points:

  • May be redeemed at participating Sonee Sports stores and eligible channels.

  • Cannot be exchanged for cash.

  • Cannot be transferred or sold.

  • Are not a bank deposit, cash balance or financial instrument.

  • May be subject to applicable redemption restrictions.

Loyalty points earned through purchases are separate from points earned through Run Club and other promotional activities. Different redemption restrictions may apply.

7.4 Points Expiry and Tier Maintenance

Standard purchase loyalty points expire one year after their respective earning dates.

Tier maintenance is assessed using the applicable annual qualification period.

Customers are responsible for monitoring their points and expiry dates through the App or other available customer service channels.

7.5 Corrections and Adjustments

Sonee Sports may investigate and correct points credited incorrectly because of technical errors, cancelled orders, returned products, duplicate transactions or fraudulent activity.

Corrections will be made in accordance with applicable program rules.

For further information:

https://soneesports.com/pages/loyalty-program

8. Sonee Sports Run Club

Run Club encourages eligible customers to participate in physical activities and earn rewards through approved activity-tracking features.

8.1 Earning Run Club Points

Under the standard Run Club earning scheme:

  • Every 2 kilometres of eligible recorded running activity earns 1 point.

  • Each Run Club point has a redemption value of MVR 1 when used according to program rules.

  • A maximum of 25% of an eligible transaction value may be paid using Run Club points.

Sonee Sports may introduce additional eligibility requirements, promotional earning rates or event-specific restrictions.

8.2 Activity Verification

Run Club may integrate with supported fitness and activity-tracking platforms, including Strava.

Activity information may require synchronization and verification before rewards are credited.

Activities may be rejected or adjusted if they are:

  • Duplicated or improperly recorded.

  • Manually fabricated or manipulated.

  • Ineligible under the applicable program rules.

  • Associated with suspected fraudulent activity.

  • Unable to be verified through the supported integration.

Third-party synchronization delays, technical limitations or outages may affect activity tracking and reward processing.

8.3 Run Club Restrictions

Run Club points:

  • Are intended for personal use.

  • Cannot be redeemed for cash.

  • Cannot be sold or transferred.

  • Are subject to the published Run Club validity and expiry rules.

  • May be adjusted where technical errors or program violations are identified.

Please refer to:

https://soneesports.com/pages/run-and-earn

9. Fitness and Activity Tracking

The App may collect or process activity-related information with your permission, such as running distance, steps, activity duration and other supported fitness data.

Where third-party fitness platforms are connected, access to their data is subject to their own terms, privacy policies and authorization requirements.

Users are responsible for ensuring that their connected accounts and activity records are accurate and legitimate.

Fitness-related information and features are intended for general activity tracking, motivation and engagement. They are not medical advice, diagnosis or treatment.

Users should exercise according to their abilities and seek appropriate professional guidance before undertaking strenuous physical activity.

10. Promotions, Competitions and Events

Sonee Sports may provide promotional offers, digital competitions, sporting events, prediction games, prize campaigns and other reward activities.

Examples may include sporting-event prediction competitions, leaderboards, bonus points and promotional challenges.

Each campaign may have separate rules covering:

  • Eligibility and participation requirements.

  • Entry dates and deadlines.

  • Scoring and reward calculations.

  • Winner selection and verification.

  • Prize availability and distribution.

  • Restrictions on multiple entries or accounts.

Where applicable, campaign-specific rules take precedence over general promotional descriptions.

Sonee Sports may investigate suspicious entries and take reasonable corrective action in cases of fraud, manipulation or technical errors.

Competition participation does not guarantee a reward or prize.

11. Third-Party Services

The App may use or connect to third-party services, including payment gateways, fitness tracking platforms, analytics services and other technology providers.

Use of these services may be governed by their separate terms and privacy policies.

Sonee Sports is not responsible for independent third-party outages or failures outside its reasonable control, but this does not exclude responsibilities imposed by applicable law.

12. Privacy and Personal Information

Sonee Sports processes personal information to operate accounts, fulfil orders, administer rewards, provide app features, support customers and improve services.

Depending on the features used, information may include:

  • Name, email address and contact number.

  • Account and purchase information.

  • Loyalty membership and transaction records.

  • Fitness and activity information.

  • Device and app usage information.

  • Profile images and other information voluntarily provided.

Information practices, disclosures, retention and applicable user rights are explained in our Privacy Policy.

https://soneesports.com/pages/privacy-policy

Use of specific device permissions or connected services may require separate user authorization.

13. Acceptable Use

Users must not:

  • Use the App for unlawful or fraudulent purposes.

  • Manipulate loyalty points or activity records.

  • Create unauthorized automated transactions or submissions.

  • Attempt to gain unauthorized access to accounts or systems.

  • Interfere with the security or operation of the App.

  • Misuse promotional campaigns or competition systems.

  • Impersonate other customers or provide misleading information.

We may investigate suspected violations and take reasonable, proportionate action, including limiting access or correcting improperly awarded benefits.

14. Intellectual Property

The Sonee Sports name, application design, graphics, logos, content and related materials are owned by Sonee Sports or their respective rights holders.

Users are granted a limited, personal, non-exclusive and non-transferable right to use the App for its intended purposes.

No ownership rights are transferred through the installation or use of the App.

15. Application Availability

We aim to provide reliable app functionality but cannot guarantee uninterrupted availability.

Features may occasionally be affected by software updates, system maintenance, network problems or third-party service interruptions.

Sonee Sports may update or modify features for operational, security or business reasons, subject to applicable law and existing customer rights.

16. Suspension and Account Closure

Users may request account closure or deletion through available account-management features or by contacting customer support.

Sonee Sports may suspend accounts where there are reasonable grounds to suspect fraud, security threats or serious violations of these Terms.

The handling of outstanding purchases, valid rewards and personal information following closure will be subject to applicable policies, contractual obligations and legal requirements.

17. Limitation of Liability

To the extent permitted by applicable law, Sonee Sports is not responsible for losses arising solely from events outside its reasonable control, including third-party system failures, internet interruptions and unavoidable service disruptions.

Nothing in these Terms excludes or limits consumer rights or liabilities that cannot lawfully be excluded.

18. Changes to These Terms

Sonee Sports may update these Terms to reflect changes in its services, business operations or legal requirements.

The latest version will be published on the official website, together with its effective date.

Where legally required or reasonably necessary because of material changes, users will be notified appropriately.

19. Governing Law

These Terms are governed by the laws of the Republic of Maldives, subject to any mandatory consumer protection rights that may apply in a user's jurisdiction.

20. Contact Information

For questions, complaints or assistance concerning the Sonee Sports App, please contact:

Sonee Sports Pvt. Ltd.

House of Sonee Sports
Janavaree Magu
Malé 20046
Republic of Maldives

Customer Service: +960 3335995
Online Orders / WhatsApp: +960 7973352
Email: info@soneesports.com.mv
Website: https://soneesports.com

Last Updated: 5 November 2026